Terms & Conditions

These Terms and Conditions (“Terms”) govern your access to and use of akaalcreatives.com (the “Website”) and all products and services provided by Akaal Creatives LLP (“Akaal Creatives”, “we”, “us”, or “our”).

By accessing the Website or using any of our Products, you agree to be bound by these Terms. If you do not agree, you must discontinue use immediately.

These Terms are effective as of 11 September 2026.

Akaal Creatives LLP is a software consultancy and product company registered in India.

• GST: 03AAXFA1426H1ZL
• Registered Office: 42, Friends Colony, Backside Urban Estate Phase 2, Jalandhar, Punjab, India
• Office: S# 2–4, Green Garden Avenue, Mithapur Road, Jalandhar, Punjab, India
• Email: contact@akaalcreatives.com

Akaal Creatives provides software consultancy services including web application development, mobile app development, API and backend engineering, e-commerce development, WordPress development, admin dashboards, digital marketing, infrastructure management, and AI & automation.

Individual client engagements are governed by separate engagement agreements or statements of work. Where such an agreement exists, it takes precedence over these Terms in the event of any conflict.

Akaal Creatives develops and maintains the following software products:

• CourseDesk — Learning Management System
• LibreDiary — Open-source Workspace Management System. The open-source components of LibreDiary are licensed under their respective open-source licences published in the project repository. The Akaal Creatives brand, hosted service infrastructure, and any proprietary extensions remain our property
• GemsPile — Point of Sale System
• Quantifi — Concrete Production Management
• PureDrop — Drinking Water Supply Management
• DailyDabba — Tiffin Delivery Management
• MitriCRM — Customer Relationship Management

Pricing and product-specific terms are published on each product’s own website. These general Terms apply to all Products where no separate product-level agreement has been entered into.

Our mobile applications are distributed via the Apple App Store and Google Play Store. Your use of these apps is also subject to the terms of service of the respective platform (Apple Media Services Terms of Service; Google Play Terms of Service).

Akaal Creatives is not responsible for the policies, pricing decisions, or availability of our apps as determined by Apple or Google. App updates may add, change, or remove features.

Where our Products require registration, you agree to:

• Provide accurate and complete registration information and keep it up to date
• Maintain the confidentiality of your login credentials
• Accept responsibility for all activity that occurs under your account
• Notify us immediately at support@akaalcreatives.com if you suspect any unauthorised access to your account

Accounts may not be shared with or transferred to another individual or organisation without our prior written consent.

You agree not to use the Website or any Product to:

• Reverse engineer, decompile, or disassemble any Product or attempt to derive its source code
• Scrape, harvest, or automatically extract data from the Website or Products without written permission
• Transmit malware, viruses, spam, or any other harmful or disruptive content
• Use the Website or Products for any unlawful purpose or in violation of any applicable laws or regulations
• Overload, disrupt, or impair the performance of our infrastructure
• Impersonate Akaal Creatives, our employees, or any other user
• Reproduce, resell, or sublicense any Product without our prior written consent

We reserve the right to suspend or terminate access immediately and without notice for any violation of this section.

All content on the Website and within our Products — including but not limited to software, source code, interfaces, design, text, graphics, logos, and documentation — is the property of Akaal Creatives LLP or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any of our intellectual property without our prior written permission.

LibreDiary exception: the open-source components of LibreDiary are governed by their respective open-source licences as published in the project’s public repository. These licences grant rights as specified therein, but do not extend to the Akaal Creatives brand, hosted service infrastructure, or any proprietary extensions.

These provisions apply to paid product subscriptions and service engagements.

• Pricing: current pricing is published on each product’s website and is subject to change. We will provide reasonable notice of any price changes to existing subscribers
• Payment processing: payments are handled by third-party payment processors. By providing payment details, you agree to their terms of service
• Refunds: we do not offer refunds except where required by applicable consumer protection legislation or as explicitly stated in a product-specific agreement. Fees for any period in which a Product or service has already been provided are non-refundable, including where you later say you were not satisfied with it
• Reporting service issues: you must report any problem with a Product or service to us in writing within 7 days of it first occurring, so that we have the chance to fix it. If you do not report a problem within that time, the Product or service for that period is treated as accepted, and you may not later use that problem as grounds for a refund, credit, or other claim
• Non-payment: failure to pay subscription fees may result in suspension or termination of your account

These provisions apply to every recurring Product and service we provide, including product subscriptions, website hosting, domain names, email, maintenance and support plans, and any other service billed for a fixed period (each a “Service”).

• Renewal payments: you are responsible for paying each renewal by its due date, whether or not you have received a reminder from us. Renewal prices may change, including where a third-party provider such as a domain registrar, hosting provider, or app store changes its own prices
• Late renewals: if a Service expires or is suspended because of non-payment and you pay after the due date, the new period is counted from the original due date, not from the date of payment. The days between the due date and your payment are not added to your renewal period. This applies equally to hosting and domain names: a domain renewed after its expiry date runs from its original expiry date
• Suspension for non-payment: we may suspend or stop any Service once payment is overdue. We are not liable for any loss that follows from a Service expiring or being suspended for non-payment, including downtime, lost emails, lost data, loss of a domain name, or loss of search rankings
• Restoring a Service: restoring an expired or suspended Service may carry reactivation or restoration charges, including any fees charged by third-party providers. Once a Service has been removed, or a domain name has been released by the registrar, we cannot guarantee that it can be restored
• Data after expiry: we are not obliged to keep data, files, backups, or emails belonging to a Service that has expired or been suspended for non-payment, and these may be permanently deleted
• Cancellation and transfer requests: if you want to discontinue a Service, or move it away from us to another provider, you must tell us in writing, either by email to support@akaalcreatives.com or through the contact form on this Website. The request must come from the email address we hold on record for you, which is the address you used when signing up. We will not act on requests sent from any other email address, and we may ask for further proof of identity before acting on any request
• When cancellation takes effect: unless we agree otherwise in writing, a cancellation takes effect at the end of the period you have already paid for. Fees for the current period are not refunded, and we do not give pro-rata refunds for unused time
• Outstanding dues: all amounts owed to us must be paid in full before we complete a cancellation, transfer, or handover. Until then, and where the rules of the relevant registry or provider allow, we may withhold domain transfer codes, access credentials, data exports, and files
• Transfer assistance: we will give reasonable help to move a Service to another provider. Work beyond a standard handover, such as migration, configuration, or technical support for the new provider, may be charged separately

The Website and our Products are provided on an “as is” and “as available” basis, without warranty of any kind, express or implied. To the fullest extent permitted by applicable law, we disclaim all warranties, including but not limited to:

• Warranties of merchantability, fitness for a particular purpose, and non-infringement
• Any warranty that the Website or Products will be uninterrupted, timely, secure, or error-free
• Any warranty that results obtained from use of the Website or Products will be accurate or reliable

Akaal Creatives reserves the right to modify, suspend, or discontinue any product or service at any time, with reasonable notice where practicable.

To the fullest extent permitted by applicable law, Akaal Creatives LLP and its partners, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Website or Products.

Our total aggregate liability to you for all claims arising out of or related to these Terms or your use of the Website, Products, or services, including any claim for a refund, shall not exceed the lesser of:

• The fees you paid for the affected Product or service for the one month immediately before the event giving rise to the claim; or
• INR 10,000 (Indian Rupees ten thousand)

Some jurisdictions do not allow the exclusion or limitation of certain types of liability. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

You agree to indemnify, defend, and hold harmless Akaal Creatives LLP and its partners, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:

• Your access to or use of the Website or Products
• Your violation of these Terms
• Your infringement of any third-party right, including intellectual property rights
• Any content you submit, post, or transmit through the Website or Products

Either party may terminate the use of our Products at any time.

• By you: you may terminate by ceasing use of the Website and Products and closing your account. To discontinue or transfer a paid Service, you must send a written request as set out in Section 10
• By us: we may suspend or terminate your access immediately and without notice for serious or repeated breaches of these Terms, or with reasonable notice for other reasons
• Effect of termination: upon termination, your right to use the Products ceases immediately. Your personal data will be handled in accordance with our Privacy Policy. Business data stored in our Products will be deleted within 90 days of account closure upon written request to support@akaalcreatives.com

These Terms are governed by and construed in accordance with the laws of the State of Punjab, India, without regard to its conflict of law provisions.

The exclusive jurisdiction for any disputes arising out of or in connection with these Terms shall be the courts of Jalandhar, Punjab, India.

For users located in Canada: nothing in these Terms removes or limits any statutory rights you may have under applicable Canadian consumer protection or privacy legislation.

In the event of any dispute arising out of or relating to these Terms or the Website or Products, the parties agree to first attempt to resolve the matter through good-faith negotiation.

Either party must provide written notice of the dispute to the other party and allow 30 days for good-faith resolution before initiating formal proceedings.

If the dispute cannot be resolved by negotiation within that period, it shall be subject to the exclusive jurisdiction of the courts of Jalandhar, Punjab, India, as set out in Section 15.

We may update these Terms from time to time. When we do, we will revise the “Last Updated” date at the top of this page.

For material changes, we will provide notice via a prominent announcement on the Website or by email to registered product users. Your continued use of the Website or Products after the effective date of any updated Terms constitutes your acceptance of those changes.

If you have any questions about these Terms, please contact us:

• Email: contact@akaalcreatives.com
• Support: support@akaalcreatives.com · help.akaal.biz
• Registered Office: 42, Friends Colony, Backside Urban Estate Phase 2, Jalandhar, Punjab, India
• Office: S# 2–4, Green Garden Avenue, Mithapur Road, Jalandhar, Punjab, India